From finding your favourite shea butter to looking after your order, here are answers to some of the questions you might have about MamaSia.
OUR PRODUCTS
How do I choose the right MamaSia product?
Start with the part of your routine you’d like to give a little more care. Explore our shea butters for rich body nourishment, botanical oils for skin and hair care, and cleansing products for your daily refresh. Each product page explains its ingredients and how to use it. If you’re unsure, get in touch — we’re happy to help.
What is the difference between your shea butter blends?
Shea butter is at the heart of the range, with each blend offering its own combination of ingredients and scent. Some are simple everyday favourites, while others bring a more aromatic feel to your routine. Check the individual product descriptions to compare the blends and find your favourite.
How do I choose between moringa, baobab and hibiscus oil?
Each botanical oil has its own character, texture and place in a skincare routine. The best choice depends on where you want to use it and the finish you enjoy. Our product pages explain each oil’s recommended uses, and we’re happy to help you compare them.
Can I use your products on my face, body and hair?
Some of our products can be used in more than one way, but this varies by formula. Follow the recommended uses on the product page and packaging, rather than assuming every product is suitable for your face, body and scalp.
Are your products suitable for sensitive skin?
Everyone’s skin is different, and natural ingredients can still cause sensitivity. Check the full ingredient list and any product-specific guidance before choosing. If you’re avoiding a particular ingredient or fragrance, contact us and we’ll help you check the formula.
Do your products contain fragrance or essential oils?
Please check the ingredient list for your chosen product. If you’re looking for an option without added scent, get in touch and we’ll help you find it.
Where can I find the full ingredient lists?
You’ll find the full ingredient list in the Ingredients section of each product page and on the product packaging. If you have a question about a particular ingredient, please contact us before ordering.
Where can I find the full ingredient lists?
You’ll find the full ingredient list in the Ingredients section of each product page and on the product packaging. If you have a question about a particular ingredient, please contact us before ordering.
USING AND CARING FOR YOUR PRODUCTS
How do I apply shea butter?
Warm a small amount between your palms, then gently massage into your skin. Start with a little and add more as needed, focusing on areas such as elbows, knees and heels. Follow the directions for your chosen blend.
How should I use your hair oils?
Follow the directions for your chosen oil, as application will depend on the formula and whether it is intended for your scalp, hair lengths or both. Start with a small amount and distribute evenly, adding more only if needed.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight and heat. Keep lids tightly closed and avoid introducing water into pots or bottles. Use clean, dry hands or a clean spatula for products in jars, and follow any additional instructions on the packaging.
Why has my shea butter changed texture?
Shea butter is temperature-sensitive, so it can become softer in warm conditions and firmer when cooler. Temperature changes can also sometimes give it a grainy texture. If you notice an unexpected change or are unsure about your product, please contact us with a photograph and the batch details.
Can natural products vary in colour or scent?
Ingredients from plants can vary between harvests and batches, which may lead to subtle differences in colour or scent. If you notice a pronounced or unexpected change in a product, please contact us before continuing to use it.
How long should I keep a product after opening?
Follow the shelf-life guidance on the packaging. Where an open-jar symbol is shown, the number indicates how many months the product should be used within after opening — for example, 12M means 12 months. If you’re unsure, contact us with the product name and batch details.
ORDERS AND DELIVERY
Where do you deliver?
We currently deliver to worldwide. If your location isn’t listed, please contact us before placing an order so we can confirm whether delivery is available.
How much does delivery cost?
Standard UK delivery costs [£X], with free delivery on orders over [£X]. Any other available delivery options and charges are shown at checkout before you pay.
When will my order arrive?
We aim to dispatch orders within [X–X working days]. Once dispatched, standard UK delivery usually takes [X–X working days]. Working days are Monday to Friday, excluding bank holidays.
How can I track my order?
Once your order has been dispatched, you’ll receive [a dispatch confirmation email with a tracking link]. If you need help locating your order, please contact us with your order number.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and the change you’d like to make. We’ll check its progress and let you know what’s possible. If your order has already been dispatched, please refer to our returns policy for the next steps.
What should I do if my order is missing or arrives damaged?
Please contact us with your order number and a description of the problem. If an item arrives damaged, photographs of the product and packaging will help us investigate. We’ll look into what has happened and explain the next steps.
How do I return an item?
Please contact us with your order number to arrange a return. Our returns policy explains the applicable time limits, product condition requirements, return postage arrangements and how refunds are processed.
OUR INGREDIENTS AND PACKAGING
Where are MamaSia products made?
Our products are handmade in Ghana and UK.
Where do your ingredients come from?
MamaSia began with family, a connection to the land and a love of shea butter. That connection continues to shape the ingredients we choose and the products we create.
Our shea butter comes from [verified origin], and our other botanical ingredients are sourced from [verified sourcing details].
How do I recycle or reuse your packaging?
Separate the packaging components and check which materials your local recycling service accepts. Bottles, pots, lids and pumps may need to be handled differently. Where suitable, clean empty containers can also be reused.
STILL HAVE A QUESTION?
We’re happy to help. Contact us at [customer service email] or through our contact page. If your question is about an order, please include your order number so we can find it quickly.
We aim to reply within 24 hours.