Returns & Refunds

We hope you love your MamaSia products. If something isn’t right, please get in touch and we’ll help you with the next steps.

Changed your mind?

For eligible online purchases, you can cancel without giving a reason within 14 days of the day after delivery. You then have a further 14 days to send your items back.

To let us know, email Info@mama-sia.com with your name, order number and the items you wish to return.

Product condition

You may inspect your products as you would reasonably be allowed to in a shop. Please avoid using them if you intend to return them.

If a product has been used or handled beyond what is necessary to inspect it, we may reduce your refund to reflect any resulting loss in value.

This does not affect your statutory rights if a product is faulty, damaged or incorrectly supplied.

How to return your order

Glows, MamaSia Ltd Unit 1a Greenleaf Close, London SW2 2HB

Pack your items securely, preferably using the original packaging, and include your order number or other proof of purchase. We recommend keeping proof of postage until your return is complete.

You are responsible for return postage when you change your mind. If your item is faulty, damaged or incorrect, we will cover reasonable return costs and explain how to return it.

Your refund

For eligible cancellations, we will refund your original payment method within 14 days of receiving your returned items or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the standard delivery charge. Any additional amount paid for an upgraded delivery service is not refundable.

We may reduce a refund to reflect a loss in value caused by handling beyond what would reasonably be permitted in a shop.

Damaged, faulty or incorrect items

Please email Info@mama-sia.com with your order number and a description of the issue. Photographs of the product and packaging, where possible, can help us resolve it more quickly.

We will arrange an appropriate refund, replacement or other remedy in line with your consumer rights. The change-of-mind return deadline does not limit your rights for faulty goods.